Business service management Assignment Example | Topics and Well Written Essays - 2000 words

Business service management - Assignment Example On the similar context, ‘Business Service Management’ is considered as a dynamic approach that assists the organisation to support its Information Technology (IT) operations in relation to its business functions (Darmawan & Et. Al., 2004). The paper studies the purpose of Business Service Management with respect to its importance and purposes in the organisations with due consideration to the service concept, customer segmentation and customer expectations and perceptions. Service management can be defined as the management of IT infrastructure including software systems, hardware systems, documentations, communication techniques and facilities, as well as skills which enable the organisation to provide and maintain high quality in their services. Business Service Management can also be considered as the application of service management principles with an intention to enhance the quality of the services provided by the organisation. IT operations are required to maintain proper organisational infrastructure which further supports the systematic functioning of the business as stated in the application of service level agreements (Darmawan & Et. Al., 2004). Business Service Management is dedicated to holistic approach of changing and improving the service function of the organisation with due consideration to service concept, customer segmentation and customer expectations. In addition, Business Service Management helps in measuring and maintaining the service quality provided by the organisation. The main purpose of Business Service Management is to assist in improving operational efficiency in every dimension of the organisation and maintaining the quality of services offered. The major contribution of it can be observed in reducing and controlling the extra incurred expenses by integration and automation procedure (Meyer, 2008). Emergence of IT and its inclusion in the business operation are the smart ways adopted by the organisation to deliver the